Terms and Conditions Template
A document that sets the rules a customer agrees to before using a website, app, or service, covering payment, use, and liability.
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How to fill in your terms and conditions
Three steps take you from a blank document to a signed one.
Open the template
Open the terms and conditions template in our editor and see every clause laid out.
Fill in the template
Add your business name, services, payment terms, and any specific policies you need.
Download the template
Save the finished terms and conditions as a PDF ready to publish or share.
What is a terms and conditions document?
A terms and conditions document is a contract between a business and the people who use its website, app, or services. It sets out what's allowed, what's not, how payment works, and who's responsible if something goes wrong. Unlike a privacy policy, it governs conduct and expectations rather than just data. Businesses of every size rely on one to reduce disputes before they start.
Key Takeaways
- Terms and conditions govern user conduct
- It covers payment, use, and liability
- Both parties must agree before use
What does a terms and conditions document look like?
It opens with the business name and an acceptance clause, then moves through sections on permitted use, payment and refunds, intellectual property, limitation of liability, and termination. A governing law clause and contact details usually close the document. Longer versions add clauses for user accounts, third-party links, or data handling, but the order rarely changes.
What belongs in small business terms?
A terms and conditions template for small business use should name the business, describe what it sells or offers, and set clear payment and refund rules. It should also limit liability, explain how disputes get resolved, and note what happens if the terms change. Keeping the language plain helps customers actually read it, which matters more than covering every possible scenario.
How does a website's terms differ from an app's terms?
A website terms and conditions template usually focuses on browsing rules, content ownership, and third-party links, while a mobile app terms and conditions template also needs to cover downloads, in-app purchases, device permissions, and account termination. A terms and conditions template for ecommerce website use sits between the two, adding order, shipping, and return clauses specific to online sales. Businesses serving EU users often pair this with a GDPR terms and conditions template to address data handling obligations.
Do service and order businesses differ?
A terms and conditions template for services typically covers scope of work, cancellation windows, and delivery timelines, since there's no physical product changing hands. A purchase order terms and conditions template instead focuses on quantities, pricing, and delivery obligations tied to a specific order. An invoice terms and conditions sample often sits alongside either one, setting out payment deadlines and late fees.
Frequently asked questions
